Schedule

Keep on top of trends and the latest data through live, on-demand keynotes and workshops and expert demos over 3 days, 24/7. After the event, the presentations will be available for 30 days.

11:55am

Welcome Message from Tom Shurrie,
President & CEO, CFIG

12:00pm – 12:30pm

Keynote

2020 Disruption: A World of Opportunities, Shawn Kanungo, Queen & Rook

Disruptive innovation is forcing everyone to reimagine their entire organizations. How do we survive? How do we disrupt ourselves before someone else does? How do we deliver better experiences to our clients? Today, we need to be bold, brave and experimental. In this awe-inspiring talk, Shawn Kanungo provides a bold roadmap for the future. He explores how we can take unexpected approaches to innovation to remain competitive and relevant.

12:30pm – 1:00pm

Keynote
The Two Sides of Each Dollar You Sell: Predicting the Covid-19 Behavioural Reset

The force of COVID-19 continues to spark creative ways to conduct business and meet consumers’ demands. Shopping behaviours are a testament that our ‘new normal’ is a never-ending evolution, which makes the FMCG landscape more interesting than it has ever been.  While the future may be uncertain, we do know that there is a behavioural shift unfolding which is being defined by an economic reset as consumers rethink how they shop and what they buy. The impact isn’t equal as many of us reset our household needs and expectations. We will explore how consumers are becoming more polarized which will redefine future growth opportunities for both retailers and manufacturers. Carman Allison, Nielsen

1:00pm – onwards

Virtual Trade Show / Retailer Meetings

Interac Insights & Innovations Stage Sessions

1:30pm

Quality with Confidence – Safeguarding the Canadian Meat Supply. Dr. Xianqin Yang, Microbiologist Agriculture and Agri-Food Canada will provide an overview of key information on the COVID-19 virus followed by an animated presentation on the current measures taken by the Canadian meat processing sector to protect against COVID-19. Michael Young, President of Canada Beef, will provide an overview of Canada Beef and the programs and services that the Canadian beef industry brings to the table to support the retail distribution channel through these extraordinary times.

2:00pm

The Future of Grocery – Building your supply chain for the E-commerce driven consumer. Presented by Christoph Buchmann, Dematic. The pandemic magnified gaps in the grocery supply chain and accelerated the predictions of online retail to unexpected levels. Technology offers a world of opportunity to move into the post-pandemic climate and be prepared for what could be the next global disaster.

2:30pm – 4:00pm

30 Minute Workshops

2:30pm

Innovation in content creation for owned and operated channels to stay relevant with consumers in a post-COVID world, Deborah Sharpe, McCormick Canada

3:00pm

Discharge and disciplinary issues are difficult causing managers to feel anxious and unsure of how to hold employees accountable for their actions. Participants will learn the objectives in disciplining employees and when unsuccessful in rehabilitating performance leading to termination you will learn how to assess Just Cause and Not for Cause issues and how to conduct an effective termination meeting and what issues should be considered to ensure that dignity and respect is maintained, Steve Mendelssohn, Watershed Law Professional Corp.

3:30pm

Tune into the panel discussion around supply during the pandemic with Mary Robinson, Canadian Federation of Agriculture; Jean-Michel Laurin, The Canadian Poultry and Egg Processors Council; and Mathieu Frigon, Dairy Processors of Canada. Moderated by Gary Sands, CFIG

5:00pm

Mix and Mingle Networking Event

5:30pm

Master Merchandiser Awards

12:00pm – 12:30pm

Keynote

The New Normal – A look at how the Consumer and Grocery industry has changed and the implications for grocers and their suppliers. Presented by Mark Petrie, CIBC Capital Markets

12:30pm – 1:00pm

Commissioner of Competition Matthew Boswell, Competition Bureau; Q&A with Gary Sands, CFIG

1:00pm – onwards

Virtual Trade Show / Retailer Meetings

Interac Insights & Innovations Stage Sessions

1:30pm

Increase your training options with an online solution? The pros and cons! Roger Mundell of Udutu will explain the options available to supplement your training program with an online solution.

2:00pm

Case Study – Excellence in action at Wegmans Food Markets and Lowes Foods.Wegmans and Lowes Foods are best-in-class retail foodservice operators. To understand why, Progressive Grocer Executive Editor Gina Acosta conducted an in-depth analysis of the foodservice operations at Wegmans’ newest store and a Lowes flagship location in North Carolina. Acosta will provide fresh insight on what makes the foodservice operations of these retailers special, measures taken to prosper during the pandemic, and key takeaways other retailers can apply to their operations

2:30pm – 4:00pm

30 Minute Workshops

2:30pm

Interac Commerce evolution towards Omni-Channel experiences: The impact and acceleration due to COVD-19. The revolution within the commerce industry is being driven by the demands of the customers who are looking for convenience, choice, security, and all of this at once! The lines between in-store shopping and online shopping are blurring and the true definition of omni-channel experience is taking shape. The impact of COVID-19 has generated new insights and accelerated customer and merchant behaviours towards these omni-channel experiences. Presented by Danny Kotsopoulos, Interac

3:00pm

Prices, performance, and the pandemic. A look at pricing and sales at supermarkets vs. general merchandisers and financial performance of CPGS. Kevin Grier, Market Analysis and Consulting

3:30pm

30 Impactful ideas in 30 min For Store Managers, Harold Lloyd

5:00pm

Networking Reception

5:30pm

Celebration of Grocers Event

11:00pm

Top 10 in Grocery Winners Announced

12:00pm – 12:30pm

Keynote
COVID-19 happened. Now what? The pandemic’s messy but real legacy at the grocery store. Dr. Sylvain Charlebois, Agri-Food Analytics Lab, Dalhousie University

12:30pm – 1:15pm

Fireside Chat

Discussion on teamwork, leadership, overcoming adversity with NBA Coach of the Year, Toronto Raptors’ Head Coach Nick Nurse with Christy McMullen, Summerhill Market; Ron Welke, Federated Co-operatives Ltd.; Tom Shurrie, CFIG.

1:00pm – onwards

Virtual Trade Show / Retailer Meetings

Interac Insights & Innovations Stage Sessions

1:30pm

5 Must-Dos to Improve Grocery Retail Customer Experience Using Data, Margaret Ngai, Connector42

2:00pm

Recruiting in a COVID World: Pitfalls to Avoid on Your Journey with Sooky Lee, Aporto Advisory Group. A look at how the challenges of the current environment require new ways to recruit and hire, to comply with the ever changing legal and safety rules. As well, ways companies should think about differentiating in this new world and what future talent requirements will be needed, and how diversity and inclusion come into play.

2:30pm – 4:00pm

30 Minute Workshops

2:30pm

Ron Lemaire, President of the Canadian Produce Marketing Association (CPMA) will delve into the ongoing initiative established by the CPMA nearly two years ago, examining plastic packaging usage in the produce sector. Recognizing that packaging technology addresses numerous challenges, enabling supply chain efficiencies, ensuring food safety standards are met, offering food security and meeting quality assurance requirements, it was necessary to examine the entire supply chain to understand the use of plastics and the resulting impacts on our communities, landfills and waterways.

3:00pm

Highlights from FMS’ Annual Financial Survey of US Independents, Robert Graybill, FMS

3:30pm

Boosting Staff Morale, Harold Lloyd