Exhibitor Frequently Asked Questions

  • A: You can breathe easy as our team will ensure that you receive communication in order to make the transition as seamless and easy as possible. ALL aspects of the move to virtual will be touched upon but feel free to contact us for a personal conversation.
    Rolster Taylor: rtaylor@cfig.ca; Noah Rose: nrose@cfig.ca
  • A: Simple 3-Step Process
    STEP #1: Pick A Booth
    ● 5 Options to Choose From
    STEP #2: Fill out your Content Collection form
    ● This is where you will add your brand promotion images, videos and files.
    STEP #3: Register your staff to Participate and Fill in Your Meeting Matching Profile
    ● Our A.I. Driven Algorithm will Connect You to Buyer Meetings
  • A: 1:1 & group meetings are simple and based on A.I. generated matches using the questions you answered during registration. Each meeting lasts up to 20-minutes
    • You are in control of who and when you meet. Based on A.I. driven matches, you will receive a list of suggested meetings. You can then accept, suggest a different time or decline. You are control.
      Meetings automatically end after 20 minutes to ensure buyer participation.
    • 20-minute meetings also allow for more meetings to be held.
    • If you need to continue a meeting simply continue your meeting via video-chat from the booth
    • Your meetings are face to face and held via video.
    • You can video meet, share images and documents…and do business.
    • Video chat available in all booths.
    • Any buyer entering a booth can request a meeting using video chat.
  • Contact: events@cfig.ca for more information.

    *NOTE: we highly recommend converting PowerPoint slides to PDF format

  • A: We recommend 2 – 3 representatives be present throughout the duration of the show.
  • A: Each staff member registered to your booth will receive an email notifying you that an attendee has entered your booth. If the attendee would like to ask a question and there is no one currently online they can select the envelope icon next to the booth staffs name in the top right corner of the screen. They will then be able to email that staff member.
  • A: From the booth menu, you will see that each package has:
    • Company listing in show guide
    • Ability to upload video, images, PDF resources, sales sheets, links and more
    • Direct Booth Text Chat in 100 different languages
    • Booth active 24/7 for 30 days
    • Exhibitor Dashboard with analytics
    • Free Lead generation tool via dashboard
    • Published Company Name on GIC LIVE@HOME Website
    • Call-to-actions in booth like “Request Information”
    • Technical support available before and during event
    • Show Specials advertised to attendees
    • Fully secure website
    • Ability to reach local and international attendees from any device
    • Retailer Connect Meeting Program
    • Product Categories Searchable throughout the Platform
  • A: Technology support will be available during all virtual events:
    • If you have problems logging into the virtual
        environment, visit the support link at the very bottom of the Login page.
    • If you’re in the environment during the event and have trouble entering a video session, click on TECH & PROGRAM SUPPORT from the environment home page.
    • If you’re in a video session and have trouble with audio or video, “SWITCH TO PHONE” by finding the microphone icon on the top centre of your screen. Click the dropdown arrow on this icon to get a phone number to dial into the session.
  • A: YES. It works on desktops and laptops (PC & APPLE), Tablets (Apple & Android) and mobile phones (Apple & Android)
  • A: YES: We have scheduled a virtual “move-in” day on OCTOBER 19, 2021, where you can practice being at your booth in preview mode.
  • A: YES, our team can take you through a demo.
    Schedule a demo: Rolster Taylor: rtaylor@cfig.ca; Noah Rose: nrose@cfig.ca
  • A: You will have a dashboard to view different reports including who visited your booth, how long did they stay, their opt-in information, and more. In fact, your dashboard will enable you to gain data covering:
    Track activity and ROI with 24/7 access to real-time reports available at the end of the live event on November 27, 2021, featuring:
    • Who downloaded any content from your booth?
    • Who stopped by your booth and clicked on any element?
    • Who clicked on any sponsorship products such as ads, posters, and banners at GIC?
    • Who engaged in text chat at your booth?
  • A: Retailers from grocery, specialty, C-store, independents, chains and franchisees, mass merchandisers and more will be in attendance. Along with retailers, there will be distributors, agents, wholesalers and manufacturers – all facets of the grocery sector will be present.
  • A: YES: We have created a virtual New Product Showcase. Each display will feature 9 total new products. There will be 3 shelves on each display and 3 new products per display. There is an extra fee to participate.

    Contact: Rolster Taylor: rtaylor@cfig.ca; Noah Rose: nrose@cfig.ca

  • A: Over the 3-day event, October 26, 27, 28, 2021, speaker sessions will be live starting at 8am EST. There will be workshops and keynotes from expert leaders in the industry that will be available on-demand for 30 days for those registered for the conference. Throughout the event, attendees can explore the immersive, interactive booths, set up meetings and chat video/text with exhibitors. There will also be demos and education sessions available on-demand.
  • A: Your booth is open 24/7 for 30 days including the Live Show Days. The trade show meetings start at any time and go until recommended time of 5pm EST. Exhibitors will be able to be contacted by retailers, and attendees however 24/7.
  • A: We have created a platform that has been tested and performed with thousands of concurrent attendees. Our event has been equipped to handle the expected global audience.
  • A: Text, audio and video chat is available in all booths.
  • A: Yes, each person can log in individually from their device

Questions on Exhibiting?

The trade show booth isn’t a one-dimensional image on your screen, in fact it’s a virtual experience where attendees will be able to immerse themselves in exhibitors’ curated environments showcasing their latest products and services, and where sales can directly take place. Online retailers and buyers from around the world will access videos, download sales sheets and information, and chat with vendors live, in a multitude of languages. After the event, the trade show stays online for 30 days, enabling even further engagement and business to take place.

Rolster Taylor
Director of Sales

(647) 625-7940 | rtaylor@cfig.ca

Young Oh
Account Representative

(416) 492-1806 | yoh@cfig.ca

Ready to go virtual?