Attendees Frequently Asked Questions

  • A: YES. It works on desktops and laptops (PC & APPLE), Tablets (Apple & Android) and mobile phones (Apple & Android)
  • A: Go to www.GroceryInnovations.com to register with your email. Use the same email to log into the GIC LIVE @ HOME screen.
  • A: CFIG Retailer Members get complimentary access to Showrooms and the conference. For non-retailers there is a fee. Go to www.GroceryInnovations.com
  • A: Type in the company in the search bar at the top or use the navigation arrows (companies are listed alphabetically). In addition, explore the GIC LIVE @ HOME platform with the Official Show Guide: Available at CanadianGrocer.com; Quickly find it on the navigation toolbar at GIC LIVE @HOME; Access it via email in our Show Guide link sent in an email each day of the show.
    Note: You will not be able to directly access an exhibitor from the Official Show Guide
  • A: Yes, there is a virtual New Product Showcase. Attendees can vote for their Top 10 in Grocery products/services by clicking on one of the windows.
  • A: There are 2 ways to enter a company Booth:
    • From the lobby, click on the center sign to go to the directory of booths, click on a logo to enter your selected booth
    • In the toolbar in every room, simply click “booth” to go to the directory of booths, click on a logo to enter your selected booth
  • A:
    SEARCH
    Search for content site wide.
    Search for attendees site wide – you can also initiate a 1:1 text and video chat.
    CHAT
    Booth video/text chat with a rep (text chat in 100 languages)
    ROTATING PROMOTIONS
    Watch for a variety of promos offered at different times during the event.
    ANNOUNCEMNTS
    Messages appear at the top of the environment and include links to highlighted agenda items, specific content, or booths/sponsors.
    DIGITAL SHOW BAG
    Add to your show bag briefcase specific documents, links, videos and other content.
    PRIZES
    Attend as many sessions, booths and events as possible to get points. Those attendees with the highest point totals are entered into a draw for prizes.
  • A: Over the 3-day event, October 26, 27, 28, 2021, speaker sessions will be live starting at 8am EST. There will be workshops and keynotes from expert leaders in the industry that will be available on-demand for 30 days for those registered for the conference. Throughout 30 days, attendees can explore the immersive, interactive showrooms, set up chats (video/text) and engage in GIC LIVE @ HOME scheduled virtual meetings. There will also be demos and education sessions available on-demand. Check out the schedule and digital show guide for more info.
  • A: The event is “open” 24/7 during the live show days – plus 27 days after the event. The live event hours start from 8:00am EST and go until recommended time of 5:00pm EST. Exhibitors will be able to be contacted by retailers, and attendees at any time via the platform chat/video.
  • A: During the live show days of October 26, 27, 28, 2021, all conference sessions start at 8am EST. All speaker and workshop sessions will be available online for 30 days.
  • A: Retailers from grocery, specialty, C-store, independents, chains and franchisees, mass merchandisers and more will be in attendance. Along with retailers, there will be distributors, agents, wholesalers and manufacturers – all facets of the grocery sector will be present.
  • A: If you need assistance at any time, click on the ‘Help Desk’ button and chat directly with support staff.

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